SECTION 1 - General

These conditions apply to all offers, treatments and transactions between the nail salon and the customer on which the nail salon has applied these conditions to unless deviated and expressly and in writing have been agreed on by both parties

SECTION 2 - Efforts beauty salon

The beauty salon will perform their treatments to the best of its ability and in accordance with the requirements of good workmanship and in accordance with the then current state of science. The nail salon will inform customers as much as possible and reasonable of financial consequences of the change or addition of treatment.

SECTION 3 - Appointments and cancellation

Star Beauty will contact customers by phone 1 day previous for their appointment for confirmation. In case a customer is unable to attend an appointment it has the obligation to inform the nail salon as soon as possible but no later than 24 hours before the appointment. If the customer fails to fulfill this obligation and/or does not attend the appointment, we are forced to charge 50 % of the agreed treatment. If the customer is more than 15 minutes late than the appointed time, without or without prior notice, the nail shop has the right to postpone the appointment to another moment and the customer will be charged 25% of the agreed treatment unless the agreed treatment can be finished within the nail salons planning. In case of an appointment cancellation by the nail shop, it has the obligation to inform the customer as soon as possible, but no later than 24 hours before the appointment. Both parties are not obliged to the conditions set in this paragraph, if they’re prevented by force majeure. Force majeure includes what the law and jurisprudence says about it, including strikes in the nail shop.

SECTION 4 - Payment

Star Beauty lists all prices of treatments and products visible in the nail shop. The listed prices include GST. Star Beauty indicates price changes 30 days before the effective date clearly visible in the nail studio. Offers are valid only in the specified period and / or while stocks last. The customer must immediately pay after the treatment. We accepts cash, eftpos, credit cards

SECTION 5 - Liability

Star Beauty is not liable for damages of any kind caused by the nail shop due to by customer provided incorrect and / or incomplete information on relevant physical disorders, drug use, work or leisure. Star Beauty is not responsible for loss, theft or damage to personal property that the customer has taken to the nail shop.

SECTION 7 - Damage & Theft

Star Beauty has the right to claim financial compensation if the customer damages furniture, equipment or products. Star Beauty always reports theft to the police.

SECTION 8 - Complaints

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within five working days after discovery in writing or by telephone to the nail shop. Star Beauty must give the complainant adequate response within five working days. If a complaint is justified, the nail shop will perform the as agreed on treatment again, unless this in the meantime has become demonstrably useless and the customer makes this in writing or by telephone.

SECTION 9 - Children Policy

Please, no children in the treatment rooms. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.

SECTION 10 - Conduct

The customer should behave properly in accordance with generally accepted standards. If the customer after repeated warnings continues to expose improper behavior, the nail shop has the right to refuse the customer access to the salon without giving reasons.